Skin & Mole Clinic (inc biopsy & removal of skin lesions)
Implanon Insertion & Removal
Weight Management Service
Cosmetic Treatments including Injectables
Change of personal details
If you have a change to your personal details, such as address or telephone, please inform our receptionist as soon as you can as we may be trying to get in contact with you. It is also helpful if you could inform us when you get a new Medicare or Pension Card and we can update our system with your new details.
Highland Medical have a range of appointment times available. If you have a few issues you wish to discuss with your doctor, please let us know if you require a longer appointment slot.
Our Doctors are happy to come to you for a home visit if your symptoms require it. Please inform us as early in the day as possible to allow us to schedule your home visit into our day (this may be dependent on our booked schedule that day). We also have an after hours service that may be able to assist.
Controlling your personal information
Highland Medical Centre will not sell, distribute or lease your personal information to third parties unless we have your permission in writing or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
A more detailed information brochure is available from our receptionist.
Highland Medical Centre has ipads located in the waiting room for patient use and Free WIFI is available for you to log into while you are seated in our waiting room, ask the receptionist for the login details as they change on a regular basis.
We have a TV in our waiting room showing today's events and a Tonic TV showing health tips, patient journeys through health events and topical health stories.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
Highland Medical may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 June, 2014 and updated as at 21st February, 2020.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping.
Highland Medical Madeley is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
The Highland Medical Centre website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
While our doctors are happy to talk with you on the telephone while they are not consulting, it may be necessary for our receptionist to take a message and the doctor may call you later in the day or when he/she can.
While we welcome feedback and communication, email is not used in our practice. If you need to contact us, please phone or write to us.
Complaints & Feedback
We value any feedback or complaints you may have about our service. Please either complete the Practice Complaints Form or telephone or write to the Practice Manager. We will acknowledge receipt of your complaint or feed-back and we will commence a formal investigation. We will endeavour to write to you with the outcome of the complaint within 10 working days. Please note, as mentioned above, we do not use email as a way of communicating.
We also have a suggestion box on the premises and welcome any views or opinions you may have on how we can improve our service.
We conduct a Patient Survey on a regular basis and you may be asked to complete a questionnaire. We welcome any feedback you may provide to us as this helps us to further develop our practice to meet your needs.
Any developments we make through patient feedback will be advertised on our patient notice boards, located within the waiting room.
We are able to administer all childhood vaccinations at 2,4,6,12,18 months & 4 years. Madeley Health Pharmacy across from us, have a wide range of travel vaccinations available. Please consult with your doctor who will advise you what your vaccination requirements are. Flu season is always a big event, if you require a flu vaccination during the flu season, please make an appointment with your doctor. A number of patients are able to get a free vaccination, however some may have to pay a fee if you are not eligible to receive a free vaccine from the government.
Highland Medical Centre will receive your test results electronically within 7 days from the laboratory, and these are managed by your doctor. Please contact the receptionist 7 days after your test has been done to obtain your results.
The practice runs a Bowel Screening Service. If you feel you require this service, please discuss this with your doctor at your next consultation.
Highland Medical Centre has liquid Nitrogen on the premises which we use for cryotherapy. If you require this service, please discuss it with your doctor at your next consultation.
Pathology Collection Service
Australian Clinical Labs have a collection suite located in our practice. Their operating times are 07:30 – 16:00 (lunchbreak 12-00 to 1-00pm).
Guardian Exercise Rehabilitation are a team of exercise physiologists who specialise in the physical rehabilitation of patients with injuries. The service includes both workers compensation & motor vehicle accident injuries. All exercise physiologists are mobile and the programmes are undertaken at a venue convenient to you and funded by the relevant insurer (where applicable).
Highland Medical doctors have gained much knowledge and experience in this field and we have a fully equipped treatment room with Practice Nurses to assist with this service. There may be an additional charge for some expensive dressings and other medical supplies which are not covered under Medicare, however we will be able to provide you with a quote prior to your treatment. Please discuss this with the Doctor or Practice Nurse.
Where you are having tests/services done at regular intervals (i.e. Pap Smears, Diabetic Assessment etc) we may add you to our recall system. This means the practice will send you a reminder letter informing you when you are next due to see your doctor or nurse. Please inform the receptionist if you do not wish to receive any further reminder letters and we will remove you from our recall system.
Highland Medical Centre doctors are able to provide a wide range of medicals, including: driving, pre-employment, rehabilitation, return to work, fitness to work etc. Most medicals are not covered under the Medicare scheme and therefore, there will be a charge to you. Our receptionist will be able to advise you of any fees relating to this service prior to your appointment. However it is important to inform the receptionist you are consulting with your doctor for a medical examination prior to the appointment time to enable us to allocate you the appropriate time required.
Highland Medical doctors and nurses are able to design a specific care plan with your needs in mind, for many conditions such as asthma, diabetes, high blood pressure, osteoporosis & arthritis to name a few. You may be eligible for a subsidised referral to an allied health professional to support your care plan. However please discuss this option with your doctor who will provide you with the referral letters you will require.
At Highland Medical, we are able to offer a number of health assessments:
Over 75 Years
This can be an annual assessment and checks may include: lifestyle assessment, medication review, nutrition advice, exercise and mobility assessment and home safety along with any care arrangements in place.
Women’s Health Assessments
This may include Pap smear screening, breast examination & mammography referral, contraception (including: Mirena, IUCD, Implanon), family planning and fertility counselling, management of menopause and disease prevention.
This may include prostate & bowel screening, family planning, sexual health, lifestyle & obesity management and disease prevention.
If you require a follow up referral for a specialist service, we may be able to take this request over the telephone, however this can only be done if your previous referral was written at Highland Medical Centre. It is always better to make an appointment with your doctor to have a follow up referral done. There may be an administration fee for this service.
If you require a repeat prescription for your medication, we may be able to take this request over the telephone, however this can only be done if your previous prescription was done at Highland Medical Centre. It is always better to make an appointment with your doctor to have a prescription done as the doctor may require to undertake further tests or may require personal information from you prior to providing you with a new prescription. There may be an administration fee for this service.